Contact Us

How Can We Assist You?

Reach out to our team via email at support@mysorvyn for any questions or concerns. Our customer service hours run Monday‑Friday, 9:00 AM to 5:00 PM Eastern Time, with closures observed on official public holidays.

Response Timeline

Nearly all customer messages will get a reply within 2 working days. Sending multiple follow‑up emails for one single issue will delay our processing speed. To help our team resolve your concern quicker, keep all communications within your original email conversation whenever you can.

What To Include In Your Message

  • Your order ID and checkout‑used email address for questions regarding completed orders
  • Item title or direct product link if you have questions before buying
  • Relevant photos for reports of damaged goods, manufacturing flaws, or wrong‑item deliveries
Every return needs pre‑authorization from our support team. Do not send merchandise to any address you find elsewhere across our website. Approved return directions will be shared with you after we finish evaluating your request.