Privacy policy

Effective date: July 27, 2026

Overview

This privacy statement outlines what personal data mysorvyn.com collects, the reasons behind such data handling, and the user‑control options that may apply to you.

Data We Collect From Our Shop

The types of information gathered depend on how you engage with mysorvyn. Collected data may cover your full name, contact particulars, shipping and billing addresses, order records, customer‑service conversation history, IP address, browser and device metadata, cookie identifiers, plus your on‑site browsing behaviour. Payment‑related credentials are managed entirely by Shopify and authorised third‑party payment processors.

Why We Process Your Data

  • To finalise purchases, fulfil placed orders and supply shipment‑tracking updates
  • To manage customer enquiries, return submissions, refunds and dispute resolution
  • To uphold platform safety, mitigate fraudulent activity and enforce our store terms of service
  • To evaluate and enhance our website experience, and deliver tailored communications where permitted by applicable law

Data Recipients

Your personal details will only be shared when reasonably necessary with Shopify, payment processors, logistics and fulfilment collaborators, tech and analytics vendors, professional consultants, or government bodies holding valid legal authority. We do not sell personal information for financial compensation.

Cross‑Border Data Handling

Our third‑party service providers may process your information in jurisdictions outside your home country. Where regulatory obligations apply, approved protective measures will be implemented for these international data transfers.

Data Retention

Personal data will be retained for as long as required to complete orders, deliver customer assistance, counter fraud risks, settle disputes and satisfy statutory record‑keeping obligations. Whenever practicable, data will later be erased or anonymised.

Cookie Usage

Cookies power core website operations, and can additionally preserve user preferences, enable analytics, and measure marketing performance. You are able to adjust cookie preferences via site‑provided controls or your browser configurations. Disabling essential cookies may interfere with checkout functionality.

User Requests & Marketing Preferences

You may opt out of marketing correspondence directly from any promotional email you receive. Subject to regional legislation, you are entitled to submit requests to view, amend, delete, limit processing of, object to processing of, or obtain a copy of your personal data. Identity verification steps may be completed before fulfilling your application.

Minors & Document Revisions

This online shop is not built for minors lacking legal capacity to give consent for digital data processing. This privacy notice may be adjusted to match business adjustments or updated legal requirements.

Privacy‑Related Inquiries

Send your email to support@mysorvyn.com and use the subject line “Privacy Request” for all privacy‑related submissions。