Refund Policy

Effective date: July 27, 2026

Order Cancellation

Cancellation requests are permitted within 24 hours after you submit your order, on the condition that your package has not yet been dispatched. Full refunds will be granted for valid cancellation submissions received within this window prior to shipment.
Once your order enters shipping preparation or has already left our warehouse, cancellation will no longer be possible.

Order Processing

Following successful payment verification, all orders will be handled and shipped out within 48 hours (2 business days). After your parcel ships, you will get a confirmation email containing your tracking information.

Return Eligibility Window

You are allowed to submit a return application within 30 days from the date your delivery is confirmed. Qualifying goods must stay unused, unworn, unwashed and unaltered, keeping all original accessories, packaging and attached tags intact. Proof of purchase such as your order record is mandatory.

How To Submit a Return

  • Send an email to support@mysorvyn.com including your order number and the items you wish to return.
  • Describe your return reason, and attach relevant photos for cases of product damage, manufacturing flaws or fulfillment mistakes.
  • Hold off on sending your package until you receive official packing and return‑shipping guidance from our team.

Return Mailing Address

1102 Larimore Ave, La Puente, CA 91744
Always reach out to our support team prior to sending back merchandise, so we can supply you with proper return procedures.

Items Ineligible for Returns

Gift cards, custom‑made goods, opened personal‑hygiene‑related items cannot be returned. We also decline returns for goods that show wear, have been laundered, modified, missing components, or labelled as final‑sale. Statutory consumer entitlements that cannot be legally waived still remain valid.

Return Shipping Responsibility

If you are returning merchandise due to personal preference, size mismatch or compatibility concerns, return‑shipping costs will be your responsibility. When our assessment confirms we shipped incorrect goods, or items arrived broken or defective, mysorvyn will supply or compensate for an authorized return shipping option. Reimbursement will not cover unapproved premium courier services.

Return Resolution Process

Upon receiving your returned parcel, we will conduct an item inspection and notify you of the result via email. If your return gets approved, funds will be credited back to your original payment channel in roughly 5‑10 business days; the actual arrival of money in your account depends on your financial institution’s processing cycle.

Replacements, Exchanges and Order Adjustments

We cannot guarantee available inventory for replacement items. If direct item exchange is not achievable, you may finish your return process and place a brand‑new order instead. Requests for order cancellation or modification should be submitted as early as possible; such changes cannot be promised once order fulfillment has commenced.