Effective date: July 27, 2026

After your payment has been successfully verified, the majority of orders take 2‑4 business days to go through item selection, quality checks and packaging. Shipping countdown starts once your parcel leaves our facility; weekends and official public holidays are not counted toward this turnaround window.

Input your complete shipping address on the checkout page to see which delivery services are offered for your location. Should no shipping choices populate, that means we cannot fulfill deliveries to this location at this time.

Shipping alternatives, associated charges, and qualifications for complimentary shipping are computed and presented during checkout. Any selections displayed at checkout override all general shipping references found on other sections of our website.

United States: generally 5‑12 business days post‑shipment Other supported international locations: generally 7‑20 business days post‑shipment

Real‑world arrival timelines may lengthen as a result of courier limitations, holiday periods, customs clearance procedures, inclement weather, regional service interruptions, or deliveries to remote areas.

You will receive an email containing your tracking link once it becomes accessible. The first status scan can take 2‑5 business days to show up after the shipping label is generated, particularly while your package is being handed over to the courier network.

Destination‑country import levies, customs duties, broker charges, or clearance expenses may apply to your order. Unless these costs are explicitly covered during checkout, all such expenses fall under the responsibility of the order recipient.

Double‑check your shipping address thoroughly before submitting payment. We will make reasonable efforts to adjust your address if notified quickly, yet changes cannot be guaranteed once your order has entered processing.

In the event of shipment delays or lost‑package concerns, reach out to support@mysorvyn.com and provide your order number plus tracking reference. If your tracking status marks the parcel as “delivered” but you have not received it, please first confirm with household contacts, nearby neighbors, local drop‑off points, and your regional courier provider.